Shipping & Return


Shipping Information:

Delivery time
1. It takes 3 to 5 working days to deliver orders that are readily available in our warehouse, such as silver jewelry and perfumes.
2. It takes 5 to 7 working days to deliver orders that are not readily available in our warehouse, such as gold and diamond jewelry.

 

Return Information:

15 Days Money Back Policy
If the product is returned within 15 days, the amount will be refunded to your Oppule Wallet. You can choose to make another purchase with the amount in your wallet or transfer this payment to your bank account.

100% Refund
Our 15-day return policy gives you time to ensure your satisfaction with your purchase. If you have a valid reason for returning the product, we will provide you with a 100% refund or exchange according to your preference. Valid reasons for return include:

  • Damaged Product: Items that arrive in a condition that is not as described.
  • Wrong Item: Products that do not match your order.
  • Missing Parts/Items: Essential components that are not included with your order.
  • Defective Product: Items that are non-functional or broken.

To initiate a return, please inform us within 3 days from the date of delivery. No return claims will be accepted if you fail to inform us with proof within this timeframe. You can find additional information about our policies at Terms & Conditions page.

Note: Returns & exchanges are not applicable for perfume testers and products on sale at discounted prices. Customers are responsible for the return shipping costs unless the return is due to an error on our part. Items must be returned in their original packaging and condition for a full refund. In rare cases, one perfume tester in your sample set order may be substituted due to unavailability.

 

Lifetime Buy-Back:

Buy Back Policy
If you opt for buy-back, you can return the jewelry product any time after one year from the purchase date. You will receive a 90% refund of the total amount of the product. The remaining 10% (not less than Rs. 2500) will be deducted towards recovery costs. Refunds will be processed via online bank transfer within 15 days of product return.

Note that if there are signs of alteration on the product or main packaging by anyone other than Oppule, the product will not be accepted for return. Upon return, the product will undergo a quality inspection, and we reserve the right to adjust the buy-back amount based on the inspection results.

For any questions or to initiate a return, please contact our customer support team via our Facebook & Instagram or reach us at our email sales.oppule@gmail.com page or our customer service contact number.